Our goal is to provide the best customer service and support to help you keep your vintage, British bike running safely for years to come. So, before you buy, please contact with any questions that you might have. During normal business hours, we are always available to assist with any questions you might have. Please don’t hesitate to call or email us at 1 (720) 570-7884 or firstname.lastname@example.org.
Orders received Monday through Friday are shipped out same day if the order is received before 12:00 noon Mountain Time. If the order is received after 12:00 noon, it will be shipped the following business day. For domestic shipping to the US 48, we offer standard free shipping which is normally First Class USPS. If you would like expedited or priority shipping, we offer many different carriers for an additional amount.
International Customers – if quoted rates seem high, please send your parts request list and shipping address to email@example.com to verify shipping costs.
Damaged Items from Shipping
Please let us know as soon as possible if any items on your order arrive damaged. Please keep all original shipping packaging and please take pictures if at all possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like.
(PLEASE NOTE: If you purchased your products through eBay, you must request your return through the eBay website: CLICK HERE. )
From the date of delivery, we offer a 30 day return period on most products except for bearings, service tools or electrical components. We do require returned products to be received by us in a new condition with original packaging, labels, and RMA Form to qualify for a refund or store credit less any relevant restocking fee. All returned items will be inspected by a trained technician for evidence of damage, use or installation. Any evidence of such damage, installation or use will nullify the return. Depending on the nature of the return, The Bonneville Shop reserves the right to bill for any other associated costs including any labor or material costs necessary to complete the return testing process. Any faults found to be caused by damage due to improper installation, improper handling or any other such factors will not be covered and all associated testing and shipping costs will be billed at the discretion of The Bonneville Shop.
The customer is responsible for paying return shipping. All shipments must be made prepaid; packages shipped COD will be rejected. Any refused, undelivered, or abandoned package will be subject to a $10 Service Fee.
With the exception of defective parts or errors on our side, all returns will be subject to a restocking fee. If you would like your payment refunded, there is a 20% restocking fee. If you would like store credit, there is a 10% restocking fee.
The Bonneville Shop does not offer a direct exchange programme. Items will need to be returned and another product purchased.
The Bonneville Shop sells parts from many manufacturers. Each manufacturer has its own warrantee policy. The Bonneville Shop will assist customers with their warranty claim with the original manufacturer if the customer feels the part is faulty; however, The Bonneville Shop does not provide any direct warranty on any item sold. Please note that warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
The customer is responsible for shipping the part to The Bonneville Shop for a Warranty Claim. If a claimed faulty part arrives at our warehouse, inspected and found not to be faulty or is not in a new condition with original packaging, then any Claimed Warranty is nullified. The customer then has the choice to pay shipping to retrieve the product or abandon the return. If the part does fall under the Warranty Claim, per the discretion of the Manufacturers Warranty; either a replacement part will be offered, or the cost of the part will be refunded at the Customer’s discretion.
Please assist us and yourself by sending us any photos of a potentially defective part using our text number or email address above.
Order Cancellation / Modification
If you want to cancel or modify your order, act quickly! We strive for fast shipping, so if you contact us while the order is still in a “Processing” status, we will try our hardest to make the changes you want with all items refunded in whole. If the order has already “Completed” and shipped, we will not be able to make changes and the product(s) will need to go through the Returns process.