Shipping & returns
Our Goal
Our goal is to provide the best customer service and support to help you keep your vintage, British bike running safely for years to come. So, before you buy, please contact with any questions that you might have. During normal business hours, we are always available to assist with any questions you might have. Please don’t hesitate to call or email us at 1 (720) 570-7884 or orders@thebonnevilleshop.com.
Shipping
Orders received Monday through Friday are shipped out same day if the order is received before 12:00 noon Mountain Time. If the order is received after 12:00 noon, it will be shipped the following business day. For domestic shipping to the US 48, we offer standard free shipping which is normally an Economy Class USPS. If you would like expedited or priority shipping, we offer many different carriers for an additional amount.
Customers must provide a valid shipping address. Any packages returned to us with the markings: “Return to Sender”, “Insufficient Address”, or “Unable to Forward” will be subject to a return fee of 10% as well as a fee for shipping costs. Please help us to help you and ensure that your shipping address does not have any problems with your local post office or shipping company.
International Customers – if quoted rates seem high, please send your parts request list and shipping address to orders@thebonnevilleshop.com to verify shipping costs. Please note: since mid-2024, shipping and tariffs have increased across the world (and not just in the USA). We are seeing incredibly high shipping and tariff costs everywhere but the price rises started in mid-2024.
Damaged Items from Shipping
Please let us know as soon as possible if any items on your order arrive damaged. Please keep all original shipping packaging and take pictures. We require damaged packaging photos for all damaged shipping claims. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like.
Returns
(PLEASE NOTE: If you purchased your products through eBay, you must request your return through the eBay website: CLICK HERE. )
From the date of delivery, we offer a 30 day return period on most products except for bearings, service tools or electrical components. We do not accept returns on bearings, service tools or electrical items.
We require returned products to be in a new condition with original packaging, labels, and RMA Form to qualify for a refund or store credit. We also require the products to be complete as it was sold to the customer. Any partially returned products are not eligible for returns or store credit. 30 days return is for all issues with the product. We highly encourage our customers to inspect the product when they receive it.
All returned items will be inspected by a trained technician for evidence of damage, use or installation. Any evidence of such damage, installation or use will nullify the return. Altered products do not qualify for a return.
Depending on the nature of the return, we reserve the right to bill for any other associated costs including any labor or material costs necessary to complete the return testing process. Any faults found to be caused by damage due to improper installation, improper handling or any other such factors will not be covered and all associated testing and shipping costs will be billed at our discretion.
It is the responsibility of the customer to initiate a Return Request. The customer initiates the return request by filling out the form at the bottom of this page and submitting the form with all information. A member of the Returns Team will normally respond within the next business day with an email and an attached RMA form. The customer needs to inspect the RMA, fill out any missing information, print the form, sign it and send with the return.
After a customer receives their RMA, the customer has 30 days to ship the returning product to us. If after 30 days, we have not receive any returning product(s), we will assume that the customer wants to keep the product, and we will close the Return Request.
Return Shipping
The customer is responsible for paying return shipping. All shipments must be made prepaid; packages shipped COD will be rejected. Any refused, undelivered, or abandoned package will be subject to a $10 Service Fee.
Restocking Fee
With the exception of defective parts or errors on our side, returns may be subject to a restocking fee. If you would like your payment refunded, there is a 10% restocking fee. If you would like store credit, there is a 0% restocking fee.
Exchanges
We do not offer a direct exchange program. Items will need to be returned and another product purchased.
Defective Parts
We sell parts from many manufacturers. Each manufacturer has its own warranty policy. We will assist customer with their warranty claim with the original manufacturer if the customer feels the part is faulty; however, we do not provide any direct warranty on any item sold and if the problem is identified after 30 days of receipt of the product, then any replacement is completely at the discretion of the manufacturer.
Please note that warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence. The customer is responsible for shipping the part to our facilities for a Warranty Claim. If a claimed faulty part arrives at our warehouse, inspected and found not to be faulty or is not in a new condition with original packaging, then any Claimed Warranty is nullified. The customer then has the choice to pay shipping to retrieve the product or abandon the return. If the part does fall under the Warranty Claim, per the discretion of the Manufacturers Warranty; either a replacement part will be offered, or the cost of the part will be refunded at the Customer’s discretion. Please assist us and yourself by sending us any photos of a potentially defective part using our text number or email address above.
Order Cancellation / Modification
If you want to cancel or modify your order, ACT QUICKLY! We strive for fast shipping, so if you contact us while the order is still in a “Processing” status, we will try our hardest to make the changes you want with all items refunded in whole. If the order has already “Completed” and shipped, we will not be able to make changes and the product(s) will need to go through the Returns process.
Non-returnable categories
Due to the cost and difficulty in determining the returned condition of electrical parts, bearings and service tools, we do not accept returns on these categories. Please be certain of your choice before purchasing these categories of products.
30 Day Sale Completion
After 30 days of receipt of your package, the sale is considered completed and final. Please, please, please, check your package upon receipt of the goods to confirm there is no damage, problems or concerns with the products received. After 30 days receipt of your package, the sale is considered final. Please check your order and inspect the order upon receipt.
Product Images on the Website
The product images shown are for illustrative purposes only and may not be an exact representation of the product received. Manufacturers occasionally make minor cosmetic changes to items, such as color, finish, label, or design. These changes do not impact the item’s function or compatibility. Please contact us if you have specific concerns regarding appearance.
Please Note
If this is your first time requesting a return form, the email with attached RMA Form sent from our return team may end up the spam folder of your email inbox. If you do not hear from our team within one business day (which excludes weekends – these will be sent the following Monday), please check your spam folder before inquiring for a second time. If you are still unable to find your return form after checking your spam folder, please give our Customer Service Reps a call for further help.
To Return to the Home page, Click Here.
